Cancellation, Refund and Complaints Policy
Last Updated: August 27, 2026
This policy explains how Zeus Marketing Pvt Ltd handles cancellations, refunds, service concerns, and customer complaints.
Zeus Marketing Pvt Ltd mainly provides digital marketing, website development, SEO, advertising, and other professional digital services.
Because our standard services are digital, physical product shipping, returns, and exchanges generally do not apply.
Service Cancellation
Customers may request cancellation by contacting Zeus Marketing Pvt Ltd through our official email address or phone number.
Cancellation requests should include:
- Customer name
- Service purchased
- Invoice or payment reference
- Date of payment
- Reason for cancellation
We recommend submitting cancellation requests as soon as possible.
Cancellation Before Work Begins
If a customer requests cancellation before any work has started, the customer may be eligible for a full refund.
Any unavoidable payment processing charges or non-refundable third-party fees may be deducted where applicable.
Cancellation After Work Begins
If work has already started, a full refund may not be available.
Zeus Marketing Pvt Ltd may deduct reasonable charges for:
- Work already completed
- Staff or contractor time
- Project preparation
- Purchased software
- Hosting costs
- Domain costs
- Premium plugins
- Advertising spend
- Third-party services
- Other approved project expenses
Any remaining eligible amount may be considered for refund after reviewing the project.
Completed Digital Services
Payments for services that have been fully completed and delivered according to the agreed scope are generally non-refundable.
If a customer believes the delivered service materially differs from the agreed requirements, they should contact us promptly.
We will review the issue and may provide reasonable corrections or revisions where appropriate.
Monthly and Recurring Services
Monthly services may include SEO, advertising management, website maintenance, social media management, or other ongoing work.
Customers wishing to cancel a recurring service should contact us before the next billing date.
Payments covering work already completed during the current billing period are generally non-refundable.
Future billing will stop once the cancellation becomes effective according to the service agreement.
Advertising Spend
Amounts already spent through third-party advertising platforms are non-refundable after the advertising platform has used those funds.
This may include advertising budgets for platforms such as Google Ads and Meta Ads.
Fees for management work already completed may also be non-refundable.
Domains, Hosting and Third-Party Costs
Third-party costs may be non-refundable where the third-party provider does not offer refunds.
These may include:
- Domain registrations
- Hosting plans
- Paid software
- Premium plugins
- Themes
- Third-party subscriptions
- Advertising credits
Customers will be informed where such expenses are included in their project.
Shipping Policy
Zeus Marketing Pvt Ltd primarily provides digital and professional services.
We do not normally ship physical goods.
Services are delivered electronically through websites, email, online platforms, reports, account access, or other agreed digital methods.
Therefore, standard shipping timelines do not apply to our regular digital services.
Returns and Exchanges
Because our services are digital, physical returns and product exchanges generally do not apply.
Where a service issue occurs, we may provide reasonable corrections or revisions according to the agreed project scope.
Refund Request Process
Refund requests should be submitted through:
Email: info@zeusmarketingpvt.com
Phone: +92 370 4732331
Customers should provide enough information for us to identify the transaction and review the relevant service.
Refund Review Time
We normally review refund requests within 5 to 7 business days after receiving all required information.
Customers will be informed whether the request is:
- Approved
- Partially approved
- Declined
- Pending additional information
Refund Processing Time
Approved refunds are normally initiated within 7 to 10 business days after approval.
The customer’s bank, card issuer, or payment processor may require additional time before the refunded amount appears in the customer’s account.
Complaints Handling Mechanism
Customers may submit complaints through:
Email: info@zeusmarketingpvt.com
Phone: +92 370 4732331
We aim to acknowledge customer complaints within 2 business days.
We normally aim to provide a response or proposed resolution within 7 business days.
Complex matters may require additional investigation.
If more time is required, we will communicate the expected timeframe to the customer.
Payment Disputes
Customers are encouraged to contact Zeus Marketing Pvt Ltd before initiating a chargeback or formal payment dispute.
We will review relevant:
- Payment records
- Project requirements
- Customer communications
- Work completed
- Customer concerns
We will attempt to resolve valid concerns fairly and within a reasonable timeframe.
Contact Information
For cancellations, complaints, service concerns, or refund requests:
Zeus Marketing Pvt Ltd
Address: 4-A CCA Defence Rd, Block A Khayaban-e-Amin, Lahore, 54000, Pakistan
Website: zeusmarketingpvt.com
Email: info@zeusmarketingpvt.com
Phone: +92 370 4732331